Support & Help Center

After signing up, you'll receive a welcome email with setup instructions. Our onboarding team will schedule a call within 24 hours to help configure your voice AI assistant, including voice training, call routing, and integration with your existing systems.

If you're having trouble logging in, try these steps:

• Check that you're using the correct email address
• Use the "Forgot Password" link to reset your password
• Clear your browser cache and cookies
• Try logging in from an incognito/private browser window

If you're still having issues, contact support at support@smartvoiceai.net

You can customize your AI assistant through your dashboard:

• Voice Selection: Choose from multiple professional voice options
• Script Training: Upload your firm's specific scripts and responses
• Call Routing: Set up rules for different types of calls
• Business Hours: Configure when your AI should handle calls

Our team provides free training sessions to help you optimize these settings.

If your AI assistant isn't performing as expected:

• Check your call routing settings in the dashboard
• Verify your phone number forwarding is set up correctly
• Review recent call logs for error messages
• Ensure your script training is complete and up-to-date

For immediate assistance, contact our technical support team who can review your configuration and make adjustments.

Smart Voice AI integrates with all major legal case management platforms:

• Supported Systems: Clio, Practice Panther, MyCase, Smokeball, Filevine, and more
• Setup Process: Our integration specialists handle the entire setup during onboarding
• Data Sync: Client information, appointments, and case details sync automatically
• Custom Integrations: We can build custom API connections for specialized systems

Contact support to schedule an integration consultation.

Billing and subscription management:

• Billing Cycle: Monthly billing on the date you signed up
• Payment Methods: Credit card, ACH, or wire transfer (Enterprise)
• Plan Changes: Upgrade or downgrade anytime through your dashboard
• Usage Tracking: Monitor your call usage in real-time
• Overage Charges: Additional calls billed at $0.50 per call

View your billing details and update payment methods in your account settings.

For technical support:

• Basic Plan: Email support (9am-5pm CST, Monday-Friday)
• Pro Plan: Priority email support (24/7 response within 4 hours)
• Enterprise Plan: Dedicated phone support and account manager

When contacting support, please include:

• Your account email address
• Description of the issue
• Any error messages you're seeing
• Steps you've already tried

You can cancel your subscription at any time:

• Self-Service: Cancel through your account settings
• No Penalties: No cancellation fees or long-term contracts
• Data Export: Download your call logs and client data before canceling
• Reactivation: Easily reactivate your account if you change your mind

Your service will continue until the end of your current billing period.